Experiences of building rapport in telehealth encounters from the perspectives of patient, family and health professional in palliative care
This research project is focused on the experiences that patients and families have receiving or making telephone or video calls to health professionals within the context of receiving palliative care at home.
Patients and family members participate in an interview around 30 minutes long where they are asked about what kind of calls they receive or make, with whom and what their preferences are for calls. The interview also covers their experiences with calls that go well and with calls that do not go well and what makes it so and what is that is like for them. Preliminary findings are then brought to a focus group of health professionals in each area for discussion.