NZ Telehealth Resource Centre
Welcome to the NZ Telehealth Forum and Resource Centre. This site has guidance and resources for people who want to set up, improve or use a telehealth service within New Zealand.
The New Zealand Health System faces real challenges in relation to the demands placed upon it by an aging population facing increasingly complex medical problems. In addition, there is an ongoing need to ensure equity of access to healthcare for all New Zealanders. We believe that telehealth, thoughtfully applied to the right clinical situation, enables the delivery of better, more cost-effective healthcare.
Our goal has been to bring together guidance and resources that should make doing so more efficient and effective, offering you the support you need as you go. We offer ongoing support at firstname.lastname@example.org
What is telehealth?
Telehealth is the use of information and communication technologies to deliver health care when patients and care providers are not in the same physical location. For example, illnesses can be diagnosed and treatment provided via secure video conference. To be effective, telehealth relies on fast broadband internet services. Healthcare related education, research and evaluation can also take place using telehealth facilities.
- For patients: Faster access to care and shorter wait times. Remote patients can remain close to home, making consultations more convenient and reducing travel.
- DHBs: Fairer health system because of better access to care. More educational options for DHB staff via specialist video training.
- Specialists/consultants: Less time spent travelling for consultations. Greater control over scheduling. Closer working relationship between specialists and primary care.
- Aged care workers/nurses: Reduced need to transfer older patients. Increases nurses' knowledge through more exposure to specialist consultations.
- General practitioners: GPs who serve rural health facilities need to travel less frequently. Store and forward allows for accessible referrals and second opinions.
- Allied health workers: Rehabilitation and physiotherapy can take place via videoconference, meaning less time and budget spent on travel.
What is Telehealth?
Telehealth is the use of information or communication technology to deliver health or medical care from a distance. Learn more here.Find out More >
A lot of factors contribute to a successful telehealth implementation. The following resources which have been localised for NZ will help guide you.Find out More >
Telehealth in Action
Waikato Renal Unit
The Waikato DHB renal service covers the Waikato area but also from coast to coast all the way from Raglan on the west coast all the way to Gisborne on the east coast. The service operates a hub and spoke model where the central hospital delivers the main care and we do outreach clinics in peripheral sites such as Gisborne, Whakatane, Tauranga, Rotorua, and Thames.
Thames Hospital Telehealth
In the Thames Outpatient department there is a simple, comfy room with a few chairs, table and a TV screen. This is where patients and doctors are linked by a very secure video/audio connection between two or more sites. In this case the participants are usually a person attending an outpatient clinic at Thames Hospital, their nurse, and a specialist consultant at Waikato Hospital.