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Common GP Scenarios

Overall we recommend that GPs communicate via secure channels when using telehealth, eg messaging via the Practice Management System (PMS) or hMael. Be familiar with your organisation’s policies. Read more »

170821 NZTRC risk management when using skype

170822 NZTRC risk management when using skype PDF

PC Hardware

The age and specification of the computers you use for your telehealth programme will have a significant impact on the quality of the session. Your computer's ability to encode and decode the video and audio will affect the quality of the video call. For example, a lot of intensive processing is required for high-definition pictures. Read more »

Telehealth helping treat communicable disease

Auckland's Regional Public Health Service developed a new health service through the TeleDOT Foundation Project. Read more »

Spritely - connected care

Armed with award-winning innovative video technology, seniors have reached a new level of quality of life in retirement villages thanks to Spritely, age-friendly technology designed with a simple concept in mind – to allow all seniors to manage their own health while living independently. Read more »

Privacy and Confidentiality

A telemedicine consultation involves the transfer of patient information; therefore it needs to be done in such a way as to maintain the privacy and security of that information. Collecting the information privately means conducting the consultation in such a way that no one who isn’t supposed to be involved in the consultation can see or hear the consultation. Sending the information securely means that only those who have a right to access it by being directly involved in the care of the patient are able to. Read more »

Software

Health providers should first seek guidance from within their organisation. Most District Health Boards have some telehealth capability and are working with haste to expand this. Primary healthcare providers should seek advice and support from their Primary Health Organisation (PHO). Again many are rapidly developing guidance on telehealth. Read more »

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