Exploring video and phone use in Aotearoa New Zealand general practice: Considerations for future telehealth

Exploring video and phone use in Aotearoa New Zealand general practice: Considerations for future telehealth
  • Type of ProjectResearch
  • Stage of CompletionIn progress
  • Area of InterestPrimary care
  • Health DomainConsumer
  • Geographic RegionNational
  • Priority PopulationOther

Organisation: Massey University and University of Auckland

In the context of NZ general practice and the COVID-19 pandemic, our research question is, “What is the consumer experience of access to telehealth and how do consumers perceive this mode of care delivery going forward? This also includes the providers’ experience because telehealth in this context consists of real time (synchronous) interactions between consumer and provider, i.e. consultations via video and/or phone (mobile and/or landline).

Research aim: To explore the use of video and phone consultations in general practice since 23 March 2020 to describe (1) factors (negative and positive) about consumers’ access to telehealth; and (2) perceptions of consumers and providers regarding future use of telehealth in NZ general practice.

Research objectives: To achieve the research aim we will:

  • Conduct a scoping literature review(15)
  • Design two questionnaires (consumer and provider) to gather data on the use of video and phone consultations to describe the consumer's perspective (unknown at this stage) and the providers’ perspectives (to provide context to the consumer’s experiences).
  • Use the UTAUT to measure the acceptability of technology (video and phone) and attitudes to future use of telehealth
  • Contextualise the UTAUT findings using the access to care theory(9) and equity as lenses.
  • Publish the findings as an exploratory descriptive study to establish a base for future research

If you would like more information about this project, please email us